Privacy Policy

1. Who We Are

Twibs Properties Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are a company registered in England and Wales (Company No. 17249340) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. Information We Collect

We collect personal data that you provide directly to us, including:

• Name, email address and phone number when you submit our contact form or book a call
• Property address and details when you enquire about our guaranteed rent service
• Any other information you choose to share with us
• Technical data such as IP address, browser type and pages visited, collected via analytics

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services
• Arrange property assessments and consultations
• Send you information you have requested
• Improve our website and services
• Comply with our legal obligations

4. Lawful Basis

We process your personal data under the following lawful bases under UK GDPR: (a) your consent, (b) performance of a contract or steps to enter into a contract with you, and (c) our legitimate interests in operating and improving our business.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example email, hosting and scheduling providers such as Calendly), and where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site. You can control cookies through your browser settings and through our cookie consent banner.

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over SSL.

10. Contact Us

To exercise your rights or for any questions about this policy, contact us at contact@twibspropertiesltd.co.uk.