Privacy Notice

1. Who We Are

Twibs Properties Ltd ("Twibs", "we", "us" or "our") is the data controller responsible for your personal data. Twibs Properties Ltd is registered in England and Wales under company number 17249340, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

If you have any questions about how we use your personal data, you can contact us at contact@twibspropertiesltd.co.uk.

2. Information We Collect

We may collect and process information including:

• Your name, email address and telephone number
• Property addresses and information you provide about a property
• Information submitted through our website, enquiry forms, advertising forms or when booking a call
• Communications you have with us by telephone, email, WhatsApp, social media or other channels
• Business information such as your company, agency, branch or job title
• Information you choose to provide when enquiring about or working with Twibs Properties
• Technical information relating to your use of our website, such as your IP address, browser type, device information and pages visited

We may also obtain business contact information from publicly available sources, including property listings, estate agency and business websites, Companies House and professional or social media platforms. Where information has not been obtained directly from you, we will provide appropriate privacy information as required by law.

3. How We Use Your Information

We may use your personal data to:

• Respond to enquiries
• Contact you about a property you have submitted or advertised
• Arrange calls, property assessments and consultations
• Assess whether a property may be suitable for our company let model
• Communicate with landlords, letting agents and other businesses regarding potential property opportunities
• Provide information about our services where appropriate
• Manage our relationships with landlords, agents and other business contacts
• Operate and improve our website and services
• Maintain appropriate business records
• Comply with our legal and regulatory obligations

Where permitted by law, we may also use relevant contact information to communicate with landlords, letting agents and businesses that we reasonably believe may have an interest in working with Twibs Properties.

4. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely upon:

• Contract – where processing is necessary to take steps at your request before entering into a contract or to perform an agreement with you.
• Legitimate interests – where processing is reasonably necessary for our legitimate business interests, including responding to and managing enquiries, identifying suitable property opportunities, communicating with relevant businesses and developing our business relationships, provided those interests are not overridden by your rights and interests.
• Consent – where you have given us consent to process your information for a particular purpose. Where we rely upon consent, you may withdraw it at any time.
• Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

5. Enquiries and Advertising

If you submit your information through one of our advertisements, website forms or other enquiry channels, we will use the information you provide to respond to your enquiry and contact you about your property or our services. This may include contacting you by telephone, email or another method you have provided. Submitting an enquiry does not mean that we will use your information for unrelated marketing purposes where separate consent or another lawful basis is required.

6. Direct Marketing and Business Outreach

We may contact landlords, letting agents and other relevant businesses regarding potential company let opportunities where permitted by law. Where we obtain contact information from publicly available sources, we will only use it where we have an appropriate lawful basis and will provide appropriate privacy information.

You have the right to object to the use of your personal data for direct marketing at any time. If you ask us to stop contacting you for marketing purposes, we will respect your request. We may retain limited information on a suppression list so that we can ensure you are not contacted again.

7. Sharing Your Information

We do not sell your personal data. We may share personal data where necessary with trusted service providers that help us operate our business, including providers of:

• Website hosting
• Email and communications
• Appointment scheduling
• Customer relationship management
• Website analytics
• Advertising and marketing technology
• Professional services

This may include services such as Calendly, Google and Meta where we use their services. We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

8. International Transfers

Some of the technology and service providers we use may process information outside the United Kingdom. Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data-protection law.

9. How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements. The appropriate retention period will depend on the nature of the information, why we collected it and whether we have an ongoing business or contractual relationship with you. We periodically review the personal information we hold and securely delete or anonymise information that is no longer required.

10. Your Rights

Depending on the circumstances, UK data-protection law gives you rights including the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to our processing
• Request restriction of processing
• Request transfer of your personal data
• Withdraw consent where we rely upon consent
• Object at any time to the use of your personal data for direct marketing

To exercise any of these rights, contact contact@twibspropertiesltd.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how we have handled your personal information.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies. We may use analytics services such as Google Analytics to understand how visitors interact with our website and help us improve our services. Where cookies or similar technologies require consent, they will not be used until the appropriate consent has been obtained. You can manage your preferences through our cookie consent controls.

12. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. Our website is served using SSL encryption, and access to personal information is limited where appropriate.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, business activities or legal obligations. The latest version will be published on our website with the date it was last updated.

14. Contact Us

If you have questions about this Privacy Notice, how we use your personal information or wish to exercise your data-protection rights, please contact Twibs Properties Ltd at contact@twibspropertiesltd.co.uk.